Improving the management of digital government

This report draws on 30 interviews with senior digital and policy officials across Whitehall and the public sector, and with vendors to government. It focuses on the role of GDS in creating a successful framework for digital government that is successful, and assesses how it is performing in that role. The Institute for Government does not argue that ‘digital’ provides all the answers. Policy and services start with citizens’ needs. But technology and new ways of working and running organisations provide powerful ways of meeting these needs.